Shipping & Returns
A returns form must be completed and sent along with your return package. You can download it here
- You may return items within 30 days of delivery for a full refund or an exchange. Transit times are not included in this time window.
- Items must be in new and unworn condition, as well as being in their original packaging. Returns with signs of use will be rejected.
- Any sign of scent (including deodrant) or animal hair will result in the return being rejected.
- If you have requested an exchange for an item which is more expensive then your return item, your order will be refunded and you will need to place a new order for your desired product.
- We work on a 7 day return turnaround time. During normal periods returns are usually processed quicker than this, but it is not guaranteed.
- Any SALE items can only be returned for an exchange. Full refunds will not be offered.
- Shipping costs are non-refundable
- We recommend that you send your returns via a tracked and insured delivery service. We will not accept responsibility for returns lost in the post.
Physiq Apparel Returns
Unit 14 Flowers Industrial Estate
Orders are shipped from our state of the art warehouse in London, UK. We can ship to virtually any address in the world.
Orders within the UK should be expected within 1 - 3 working days via Standard shipping (Royal Mail First Class). DPD Next Day orders should be expected the next working day and are fully tracked.
Orders with DPD Next Day chosen must be placed before 3pm.
£2.99 Standard, £4.99 DPD Next Day
Saturday delivery is a special service by DPD. It is not applicable to any promotions.
Orders outside of the UK should be expected within 5-10 working days. International Airsure Express orders can take between 4-6 days to arrive. (Delivery times subject to customs clearance)
Australia £6.99 Standard, £11.99 Airsure Tracked
Rest of the world £4.99 Standard, £11.99 Airsure Tracked
Fedex Express Tracked (1-2 days) is £19.99 and is available for some international countries. Go to the cart to check the shipping methods available to you.
Customers who opt for the standard international shipping should note that this service is not tracked, and although we expect orders to be delivered in 5-10 working days, it can take up to 3 weeks in some instances. (Delivery times subject to customs clearance)
Norway parcels - We endevour to mark all packages as a low value gift in order to lower customs duty, however this is not a guaranteed method.
Physiq Apparel is not responsible for any customs duty or taxes applicable for receiving your package. Customs and duty charges are imposed by your own country.
Please note: Physiq Apparel do not accept responsibility for orders lost in the post of the 'standard' shipping option is chosen.
Free Next Day Shipping Promotions are only applicable on orders over £25 (Standard shipping)