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Leggings & Bottoms
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General Information

This year's Black Friday Sale starts at 7pm GMT on Monday 23rd November. We don't have an end date yet, but we will be sure to update you via social media.

Most collections have been restocked ahead of the sale, so there will be no further stock replenishments. However, some products can be pre-ordered at Black Friday discounts for dispatch in December & January. Pre-order products will be clearly highlighted when you click on your size at the product page.
Due to extremely high volumes of orders and ensuring we comply with social distancing, orders may take an additional 5-7 working days for processing. We are working around the click to get orders dispatched as quick as possible. Thank you for your patience during this time.
As certain product collections are stocked across our multiple warehouses, you may receive an order before others you have placed. Please also check if one of your items is a pre-order item as orders with pre-order items will be dispatched in one parcel unless you request the order to be split. Get in touch with our customer service if you are unsure of your order status.

Yes!
Our normal returns policy applies throughout the Black Friday Sale. Items can be returned for exchange, store credit or refund. Feel free to shop multiple sizes take advantage of Klarna & Sezzle Pay Later! Returns period has been extended to 60 days.

General Information

Yes we are.

Most orders will not be affected by any processing or shipping delays. Orders are shipped from our warehouse Monday to Friday and unless we get a large influx of orders at once, your order will usually ship the same day.

Delivery times are stated within the Delivery section further down this page. We have not seen any significant delivery delays incurred other than in Canada where there appears to be a backlog.

If we are made aware of any changes to shipping times, we will be sure to update the delivery information page accordingly.

We currently allow you to shop in British Pounds (GBP), Euros (EUR), US Dollars (USD) and Norwegian Krona (NOK). Based on your country, the website should automatically default to the appropriate currency. Please note that if you have a coupon code, it may be setup to only work in British Pounds (GBP). In order to use this coupon, simply change your currency to GBP. The total price will still be the same.

Absolutely. We ship to almost every country in the world, using reliable tracked shipping partners such as DHL, Deutsche Post, USPS & more.

Orders

Promotional or ambassador codes can be used by entering the code at the shopping cart of checkout. Most coupons work in all currencies, but if you get an error you may need to change your currency to British Pounds (GBP). If you need to change the currency to GBP, all items from cart should be removed first, then the currency changed and items re-added.

If you want to change a product or size of product on your order, please click the 'Submit a request' button to contact us.

We will only be able to make changes to your order if it has not yet been packed/dispatched, so we can't guarantee that your order will be adjusted in time.

If you have entered the wrong shipping address on your order, you should contact us urgently by clicking the 'Submit a request' button. If your order has not yet been dispatched we will be able to change the address for you.

In the unlikely event of a warehouse picking error, please contat us immediately with the following information so we can get the issue resolved swiftly:

  • Your order number
  • Name and size of product you did not receive
  • The name of the product you received in error
  • A photo of the product you received

  • Once we have received the required information, we will advise on the next steps so you can get your correct item. If you are asked to return the item back to us, you can do so via the returns portal.

    Delivery & Returns

    Orders are shipped from our state of the art warehouse in London, UK. We can ship to virtually any address in the world.

    UK Shipping
    Orders within the UK should be expected within 3-5 working fays. Next Day orders should be expected the next working day and are fully tracked.

    Orders with Next Day Delivery chosen must be placed before 3pm to ship the same day.

    Standard delivery - £4.00
    Next Day Delivery - £6.00
    DPD Saturday Delivery - £8.00

    Standard shipping is Free over £45

    EU Shipping
    Orders from European countries are sent by International Standard Shipping or Expedited Tracked Shipping. The standard option is an untracked service, which can be expected within 14 working days. Our Expedited Tracked option is affordable and reliable, delivered to your door within 3-5 working days. Note that all orders are subject to local customs handling so the advertised transit times are not guaranteed. 

    Expedited Tracked Shipping (3-5 days) - 6.00€ 
    DHL Express (1-2 days) - 12.00€

    Expedited Tracked Shipping is Free over 75€


    US Shipping
    Orders to the US can be sent with USPS Expedited Tracked Shipping or DHL Express. Our Expedited Tracked option is affordable and reliable, delivered by USPS to your door within 5-10 working days. Note that all orders are subject to US customs handling so the advertised transit times are not guaranteed. 

    USPS Tracked Shipping (5-10 days) - From £5.00 to £14.00 
    DHL Express (1-2 days) - £20.00

    USPS Tracked Shipping is Free over $100
     

    Rest of the World 

    Expedited Tracked Shipping - From £6.00 to £14.00
    International Airsure Shipping (Tracked) - £12.00
    DHL Express (1-3 days) - £15.00 

    *All timeframes are quoted in working days. 

    If you have provided an email and/or mobile number then International Express shipping comes with DHL’s inflight delivery notifications – On Demand Delivery. The first notification will arrive to your tablet or smartphone within 1 hour of collection  by DHL so you will know your order is on its way!

    The message will advise the estimated delivery date plus 6 delivery options to ensure your order is delivered to you first time. You will receive further notifications during your order’s journey.

    If you do need to check progress outside of this you can do so at www.dhl.co.uk


    Note that all orders are subject to local customs handling so the advertised transit times are not guaranteed. All timeframes are quoted in working days. 

    Free Shipping Codes are only eligible for standard shipping. If a different method is used in conjunction with a free shipping code, the order will be downgraded to standard shipping upon dispatch. 

    As all orders are currently shipped from Europe, you may have additional import fees upon delivery.

    USA – All orders above US$800 will be subject to import tax. For more information, please check with the US Customs and Border Protection Department.

    AUSTRALIA – All orders above AUS$1000 will be subject to import duties. This figure can vary depending on the value of the parcel, so please check with the Department of Home Affairs for more information

    If you choose to refuse the customs fee and the parcel is returned back to us, a shipping & handling fee may be deducted from your refund.

    If you're still unsure on whether you'll be subject to customs fees, we'd recommend contacting your local customs office for more information before placing your order.

    Once your order ships, you will be emailed a tracking number and link to the tracking portal. You can also get information about all of your orders, including the tracking number from within your Physiq Apparel account. Just login and go to 'orders' to see a list of your recet orders.

    You can also access the tracking portal here. Enter the tracking number, or alternatively your order number/email address to see up to date tracking information for your order.

  • When entering your order ID do not include the 'UK' prefix.
  • Your tracking number will also work on the website of your local post site/designated courier stated above for more detailed information. It may take a few days for data to show up.
  • Transit times are based on the average delivery time to each destination. Delays incurred by customs backlogs and inspections are not included.
  • You may return items within 60 days of delivery for a full refund or an exchange. Transit times are not included in this time window.
  • Items must be in new and unworn condition, as well as being in their original packaging. Returns with signs of use will be rejected.
  • Any sign of scent (including deodrant) or animal hair will result in the return being rejected.
  • If you have requested an exchange for an item which is more expensive then your return item, your order will be refunded and you will need to place a new order for your desired product.
  • We work on a 7 day return turnaround time. During normal periods returns are usually processed quicker than this, but it is not guaranteed.
  • Any SALE items can only be returned for an exchange. Full refunds will not be offered.
  • Shipping costs are non-refundable

  • The United States, Canada, Germany, France, Spain, Sweden, Poland, Italy, Australia are currently eligible for our Returns+ service. This means you only need to pay for the return shipping cost to our returns depot in your local country. We will cover the international return cost back to our UK warehouse.

    United Kingdom returns are free for orders over £75. Orders under £75 will incur a £3.50 returns label fee, payable via our returns portal.

    Follow these steps to create your return request on our returns hub:

    • Go to our returns hub here
    • Enter in your order number and email address. Your order number is the one shown on your order confirmation email, i.e. "115239".
    • Select the items from your order which you wish to return.
    • Choose whether you would like to store credit, a refund or an exchange.
    • You will be provided with the returns address to send the package to.
    • Ensure that you write your order number in large text on the outside of your package/box. This ensures our returns agents can quickly identify your return.

    Unable to find satisfactory answers? Contact Support

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