Returns Policy

How do I return items?

Follow these steps to create your return request on our returns hub:

  • Go to our returns hub here
  • Enter in your order number and email address. Your order number is the one shown on your order confirmation email, i.e., "115239".
  • Select the items from your order which you wish to return.
  • Choose whether you would like store credit, a refund, or an exchange.
  • If in the UK, get in contact, and we will send you a free returns label.
  • If outside the UK, you will be provided with the returns address automatically.
  • Ensure that you write your order number in large text on the outside of your package/box. This ensures our returns agents can quickly identify your return.

What is the returns policy?

You may return items within 60 days of delivery for a full refund or an exchange. Transit times are not included in this time window.

  • Items must be in new and unworn condition, as well as being in their original packaging. Returns with signs of use will be rejected.
  • Any sign of scent (including deodorant) or animal hair will result in the return being rejected.
  • If you have requested an exchange for an item which is more expensive than your return item, your order will be refunded and you will need to place a new order for your desired product.
  • We work on a 7 day return turnaround time. During normal periods returns are usually processed quicker than this, but it is not guaranteed.
  • Any OUTLET category items can only be returned for an exchange. Full refunds will not be offered. Products purchased as part of Black Friday, Summer Sale, Flash Sale, or Winter Sale can be returned for both store credit or refund.
  • Shipping costs are non-refundable.

The United States, Canada, Germany, France, Spain, Poland, Italy, Sweden, Netherlands, Switzerland, Portugal, Australia are currently eligible for our Returns+ service. This means you only need to pay for the return shipping cost to our returns depot in your local country. We will cover the international return cost back to our UK warehouse.

United Kingdom returns are free.